Shipping policy

Shipping Policy

At EQTEN LIMITED, we aim to process and ship orders as quickly and reliably as possible. Please review the information below regarding shipping and delivery.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times depend on your location and are shown at checkout. Typical delivery times are:

  • United States: 5–8 business days

  • International orders: 7–14 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors beyond our control.

Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number, where available.

  • Tracking updates may take up to 24 hours to appear after shipment.

Shipping Costs

  • Shipping costs are calculated at checkout and displayed before payment is completed.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

Delays

While we do our best to meet estimated delivery times, EQTEN LIMITED is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Contact

If you have any questions regarding shipping, please contact us at:
📧 support@tryeq10.com