Refund policy

At EQTEN LIMITED, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • To initiate a return, please contact support@tryeq10.com and include your order number.

Refunds

  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, refunds will be processed to the original payment method within 5–10 business days.

Non-returnable items

  • Opened or used products

  • Items not in original condition

  • Items damaged due to misuse

Shipping costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

Damaged or incorrect items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@tryeq10.com, including clear photos of the product and packaging. We will resolve this promptly.

Contact

For any questions regarding returns or refunds, please contact us at:
📧 support@tryeq10.com